Studio Support

Direct studio assistance and trade inquiries

Responses provided within one business day for all order status, shipping claims, and interior trade volume pricing.

24 hrs

response turnaround

30 days

return window

Brooklyn

dispatch studio

Get in Touch

Submit an inquiry

Select your request type below. For order tracking, include your reference number. For trade orders, note your business credentials.

Procedure

Returns, crating, and carrier claims

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Return processing

Custom crating

Carrier claims

Initiate a return within 30 days of delivery using prepaid shipping labels for pristine items in their original packaging.

Fragile sculptural vases and large centerpieces arrive in reinforced custom packaging designed to eliminate transit damage.

Report any transit breakage within 48 hours of delivery with photographic documentation for immediate studio replacement.